Privacy Policy

Learn more about how we collect and use your data

Talent Engaged Tuition Privacy Policy

For the purpose of this document, Talent Engaged Tuition Services Ltd may be referenced as “Talent Engaged Tuition”, “we”, “us” and “our”.

This Privacy Policy aims to provide complete transparency about what data we collect about parents, students and tutors; why we collect this data; and how we use it. Your privacy is of paramount importance to us, so please note that we only collect relevant customer data for (a) legal purposes and (b) to allow us to deliver a personalised, higher-quality service.

By continuing to visit and use our website, www.tetuition.com, you expressly consent to our collection and use of your data in accordance with this privacy policy.

What data we collect from parents & students

When Talent Engaged Tuition receives a new customer enquiry (and upon successful registration) we collect personal data such as names, phone numbers, emails and schools attended. Building this profile allows us to appropriately gauge what support a student may need — e.g. group sessions versus dedicated one-to-one tuition. Only the relevant tutor is then informed (and privately) to allow them to prepare accordingly for their lesson and to help build rapport faster.

NEW ENQUIRIES

  • Information we gather: parent’s full name, student name, parent email address & telephone number

EXISTING CUSTOMERS

  • Parent information: full name, address, whether you receive Working Tax Credit or Childcare Vouchers
  • Contact information: telephone numbers & email addresses
  • Student information: first & last names, email (optional) date of birth, school, year group, whether the student is taking any long-term medication

OLD CUSTOMERS

Talent Engaged Tuition will continue to hold customer data even when they close their account. In most instances we retain customer data in case they wish to register once again in future with another sibling or family member; for accounting and billing purposes; or reporting.

  • Parent information: full name, address, whether you receive Working Tax Credit or Childcare Vouchers
  • Contact information: telephone numbers & email addresses
  • Student information: first & last names, email (optional) date of birth, school, year group, whether the student is taking any long-term medication

WEBSITE DATA & COOKIES

We use tools such as Google Analytics to collect data about visitor behaviour patterns on our website. This includes data such as pages visited, time spent on page and what devices our visitors are using. Collecting this information allows us to improve our service and create a better user experience.

We are able to gather this information by using a tool called “cookies”. Cookies are small text files that collect anonymous logs of your behaviour on the internet, which in turn allow Talent Engaged Tuition to compile reports about user activity on our website.

This data is completely anonymous. We cannot attribute the data to anyone and it has never been and will never be shared with any third parties. Also, Google does not associate your IP address or cookies with any of your identifiable information.

Talent Engaged Tuition will always make it clear on the website if we want/need your personally identifiable data in a transparent manner.

What data we collect from tutors

As part of the Talent Engaged Tuition recruitment process we will request your CV, which is saved in our CRM (Customer Relationship Management) software. This software is only accessible by higher-level management and is password protected.

If you are considered for a position we will then conduct a telephone interview where we may ask further questions, which, once again, are logged in our CRM.

Upon being made a job offer, we will request documents such as proof of identification, proof of address, a DBS certificate, qualification certificates, banking information (for us to pay you) and next of kin details as an emergency point of contact. We will also take a passport-style photograph of you, purely for the creation of your tutor ID card. Your photo will not be used for any other purposes.

All these documents are then stored in our CRM, under your profile.

In some instances, parents may request to know (or see) tutor qualifications which we will honour. However, we will never share any personal information such as contact details or address, and equally, we also ban any tutors from providing any of their personal data to students or parents.

Why we collect customer data

The personal data we collect (i.e. address and telephone numbers) is primarily for safeguarding purposes. We must have the ability to contact a student’s parents or guardians in the event of an emergency.

How we use your data

Data collected by Talent Engaged Tuition will always be maintained securely and never be shared or sold to third parties.

INTERNAL RECORDS

The data we collect is done so on a lawful or legitimate interests basis — e.g. contact information for a student’s parents, medical requirements and what school the student attends. This data is then stored in our CRM software, billing and tutor scheduling software,  all of which are password-protected and only accessible by management.

CUSTOMER UPDATES AND MARKETING

Talent Engaged Tuition may occasionally send customers updates and information that is of relevance and legitimate interest to them. This will typically be in the form of emails or letters. We will always make it incredibly easy to opt-out of email communication if you choose not to be contacted any further; simply look for the “unsubscribe” button/link at the bottom of any email we send you.

Protecting your data

Protecting customer and tutor data is a priority for Talent Engaged Tuition. For this reason, only members of management have access to parent, student and tutor data and this is kept confidential unless required by law.

There are the steps we take to protect your data:

  • All computers containing confidential information are password protected (and accessible only by management)
  • Our CRM software is fully GDPR-compliant and we ensure all members of management use a secure password
  • Our finance software, used for billing customers, is also fully GDPR-compliant
  • Any computers in accessible areas (i.e. the reception desk) cannot be left unattended, and if they are, they must be locked or shut-down to prevent unwanted access
  • Passwords for all computers and online tools are changed periodically to another strong password
  • All computers that may be used to access/use personal data have anti-virus & anti-malware software installed
  • Incoming and outgoing traffic within our network is protected using a firewall
  • Our website, tetuition.com, uses HTTPS encryption. This means any data you send us using our online forms are securely and automatically entered into our CRM which is only accessible by Talent Engaged Tuition management

CCTV within our centre

For the safeguarding of our students, the entire Talent Engaged Tuition centre — from reception to the classrooms — is under surveillance 24 hours a day, 7 days a week. Having CCTV allows us to:

  • Maintain a safe learning environment for all students
  • Monitor who is on our premises, and ensuring all persons are employees of Talent Engaged Tuition with valid DBS checks
  • Investigate cases of bullying, aggression or any bad behaviour

The CCTV is only accessible by Talent Engaged Tuition management from within a keycode-locked management office. The footage captured is never used for any purpose other than to monitor student welfare, behaviour and performance analysis; it is never shared with third parties or outside of the management team.

Links to third party sites

Our website, www.tetuition.com, may contain links to other external websites. Please note that we cannot accept responsibility for anything on those websites, and that should all have their own privacy policies.

Data Breaches

Talent Engaged Tuition has taken precautions with secure passwords, management-only access to personal data and using GDPR-compliant tools. However, in the unlikely event of a breach, we will notify all those affected directly and notify the ICO.

Your legal rights & erasing of data

You are more than welcome to request what information Talent Engaged Tuition holds about you (parents or students); to access this information; edit this information and even request to erase this information.

In the event that we are required to keep certain information by law (e.g. name, address and contact details, which we are required to keep for 6 years for UK tax purposes), we will be unable to erase your information.

After the 6 years have passed your data will be kept in our database until you request otherwise; at which point you can request for your data to be altered or destroyed.

Simply email info@tetuition.com if you wish to view, edit or erase your data.

Contact us

If you have any questions or concerns relating to our Privacy Policy, please feel free to contact us at the address below or send us an email to info@tetuition.com.

Talent Engaged Tuition
4th Floor, Alperton House
Bridgewater Road, Alperton
London, HA0 1EH


This Privacy Policy was last updated on 23rd May 2018.